Policies, Privacy & Legal Notices
Last updated: August 17, 2026
This page explains how Elevated Horizons Mental Health collects and uses website information, protects privacy, and communicates important legal and professional notices.
By using this website, submitting an inquiry, or scheduling a consultation, you acknowledge the policies applicable to your interaction with the website. Clinical, evaluation, supervision, training, and other professional services are governed by separate consent forms, disclosure statements, and service agreements.
Privacy Statement
Elevated Horizons Mental Health respects the privacy of website visitors, prospective clients, current and former clients, counseling professionals, students, and organizational contacts.
EHMH takes reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, use, alteration, loss, or disclosure.
No website, email system, text-message service, online form, or electronic transmission can be guaranteed to be completely secure. Visitors should not submit medical records, legal documents, military records, immigration documents, Social Security numbers, financial-account information, government identification numbers, or other sensitive information through a general website form or ordinary email unless EHMH has provided secure submission instructions.
HIPAA Notice of Privacy Practices
EHMH maintains a separate Notice of Privacy Practices explaining how protected health information may be used and disclosed, clients’ rights regarding that information, EHMH’s responsibilities, and how to submit a privacy complaint.
The Notice of Privacy Practices applies to protected health information maintained in connection with clinical services. It is different from this website privacy statement.
EHMH will provide the Notice of Privacy Practices electronically or in another appropriate format and will request acknowledgment of receipt when required.
A copy may also be requested by contacting:
Email: hello@elevatedhorizonsmentalhealth.com
Important publishing note: Link the button above to EHMH’s complete current HIPAA Notice of Privacy Practices before publishing this page.
Website Data Collection and Use
Information You Provide
EHMH may collect information that you voluntarily provide when you:
Schedule a consultation or appointment
Submit an application or inquiry
Contact EHMH by email, telephone, or text
Request a Good Faith Estimate
Request copies of records
Apply for the Elevated Access Program
Apply for a Counselor-in-Training placement
Request clinical supervision
Request an evaluation or professional letter
Request professional training
Make a payment
Subscribe to communications, when offered
Information provided may include:
Name
Email address
Telephone number
State or general location
Age or age range
Requested service
Scheduling availability
Communication preferences
Payment status
Brief information about the reason for contacting EHMH
Information necessary to respond to the request
Submitting information through a website, scheduling, or application form does not establish a professional relationship.
Information Collected Automatically
The website and its service providers may automatically collect limited technical information, including:
Internet Protocol address
Browser type
Device type
Operating system
Referring website
Pages visited
Date and time of access
General geographic region
Website interactions
Cookie or similar technology information
This information may be used to operate the website, maintain security, understand website performance, identify technical problems, improve navigation, and evaluate which pages or services are useful to visitors.
Automatically collected website information is not used to diagnose or treat a mental health condition.
Cookies and Similar Technologies
This website may use cookies and similar technologies through Squarespace and other service providers.
Cookies may support:
Essential website functions
Security
Scheduling
Form completion
Website preferences
Traffic measurement
Performance analysis
Visitors may limit cookies through their browser settings or available website cookie controls. Blocking cookies may affect website functionality, scheduling, forms, payment processing, or page preferences
Where required by applicable law, EHMH will provide appropriate cookie notices or consent choices.
How Information May Be Used
EHMH may use information to:
Respond to inquiries
Schedule and administer consultations
Determine the appropriate next step for a requested service
Process applications
Deliver requested services
Process card or invoice payments
Communicate about appointments
Provide requested records or estimates
Maintain website security
Detect fraud or misuse
Improve website performance
Meet professional, ethical, insurance, tax, contractual, and legal responsibilities
Respond to lawful requests or legal proceedings
Protect the rights, safety, and security of EHMH and others
Information collected for one purpose will not be used for a materially different purpose without appropriate notice or authorization when required.
Service Providers and Third PartieS
EHMH may use third-party service providers to support:
Website hosting
Online scheduling
Secure forms
Payment processing
Invoice delivery
Email and business communication
Telehealth
Clinical documentation
Electronic records
Website analytics
File storage
Information security
Accounting, legal, insurance, and regulatory functions
These providers receive only the information reasonably necessary to perform their services. Providers handling protected health information are required to maintain appropriate privacy and security protections when applicable.
Third-party platforms have their own privacy and security practices. EHMH does not control every feature, policy, or independent data practice of an external provider.
Payment Information
Payments may be completed by card or invoice.
Payment processors may collect billing information directly. EHMH does not intentionally collect or store complete payment-card numbers through general website forms.
Payment information may be used to:
Process authorized transactions
Issue invoices and receipts
Maintain financial records
Address payment disputes
Detect fraud
Meet accounting and tax obligations
Financial information is retained according to applicable legal, tax, contractual, and professional requirements.
SAle and Targeted Advertising
EHMH does not sell or rent protected health information.
EHMH does not use protected health information for targeted advertising without authorization when authorization is required by law.
EHMH does not exchange personal information for money as part of its ordinary business operations.
If EHMH’s data practices materially change, this statement will be updated and any consent or opt-out mechanism required by applicable law will be provided.
Email and Text Messaging
Standard email and text messaging may not be fully secure.
By providing an email address or telephone number and authorizing contact, you acknowledge that:
Messages may be visible to others with access to your device or account.
Messages may be delayed, misdirected, intercepted, or stored by service providers.
Email and text should not be used for emergencies.
Sensitive documents should not be transmitted unless secure instructions have been provided.
Consent to routine email or text communication may be withdrawn, subject to communications EHMH is legally permitted or required to send.
Message and data rates may apply.
Data Retention
EHMH retains information only as long as reasonably necessary for the purpose for which it was collected and as required by professional, legal, insurance, tax, contractual, and regulatory obligations.
Clinical records are retained according to applicable federal law, state law, licensing-board rules, professional standards, and EHMH record-retention policies.
Website inquiries that do not result in services may be retained for operational, legal, security, or documentation purposes and then securely deleted or destroyed according to EHMH policy.
Data Security and Breach Notification
EHMH uses reasonable safeguards designed to protect personal and health information.
If EHMH identifies a breach requiring notification, affected individuals and applicable governmental authorities will be notified as required by federal or state law.
No security method can guarantee that unauthorized access, loss, or interception will never occur.
Your Privacy Choices and Rights
Depending on the type of information, your relationship with EHMH, and applicable law, you may have the right to:
Ask what personal information EHMH maintains about you
Request access to eligible information
Request correction of inaccurate information
Request deletion of eligible non-clinical information
Request an electronic copy of eligible information
Request restrictions on certain uses or disclosures
Request confidential communications
Withdraw certain communication permissions
Submit a privacy complaint
Opt out of legally defined sales or targeted advertising, if such processing occurs
Some requests may be limited by clinical-record laws, professional-retention requirements, legal obligations, security concerns, or exceptions under applicable law.
EHMH may need to verify your identity before processing a request.
Submit a privacy or data request to:
Email: hello@elevatedhorizonsmentalhealth.com
Subject line: Privacy Request
EHMH will not retaliate against anyone for submitting a good-faith privacy request or complaint.
Colorado and Texas Consumer Privacy Notices
Colorado and Texas residents may have additional rights under applicable consumer-privacy laws, subject to statutory thresholds, healthcare-data exceptions, and other exemptions.
These rights may include access, correction, deletion, portability, and the ability to opt out of legally defined data sales, targeted advertising, or certain profiling.
EHMH does not currently sell personal data or use protected health information for targeted advertising.
Requests may be sent to:
Email: hello@elevatedhorizonsmentalhealth.com
Subject line: State Privacy Request
Clinical records and protected health information may be governed by HIPAA and more specific state medical-record laws instead of general consumer-privacy statutes.
Children’s Privacy
This website is intended for adults, parents, legal guardians, counseling professionals, students, and organizational representatives.
EHMH does not knowingly use the public website to collect personal information directly from children under 13 without appropriate authorization.
A parent or legal guardian should initiate inquiries for minors when required. Clinical services for minors are governed by applicable consent, confidentiality, and record-access laws.
Professional and Legal Notices
Website Information Is Not Therapy
Information on this website is provided for general educational, informational, and marketing purposes.
Using the website, reading its content, sending an email, submitting an application, or booking a consultation does not:
Create a therapist-client relationship
Create an evaluator-client relationship
Create a supervisor-supervisee relationship
Establish a professional duty
Constitute diagnosis or treatment
Replace individualized professional care
Guarantee acceptance for services
A professional relationship begins only after EHMH confirms acceptance and all required consent forms, disclosures, agreements, and payment arrangements have been completed.
Not Medical or Clinical AdvicE
Website content should not be treated as individualized medical, psychological, psychiatric, diagnostic, treatment, or medication advice.
Information may not apply to every person or circumstance. Visitors should consult an appropriately qualified professional regarding their individual needs.
EHMH does not prescribe medication or provide medical treatment through website content.
No Legal Advice—EHMH Is Not a Law Firm
Elevated Horizons Mental Health and Alexis McCray are not attorneys and do not provide legal advice, legal representation, or interpretations of law.
Immigration evaluations, nexus letters, ESA evaluations, gender-affirming documentation, clinical records, professional opinions, and other EHMH services are mental health or professional services—not legal services.
Nothing on this website creates an attorney-client relationship.
Clients should consult a qualified attorney regarding:
Immigration law
Veterans’ disability law
Housing law
Employment law
Disability rights
Court proceedings
Licensing matters
Contracts
Other legal questions
EHMH may communicate with an attorney when properly authorized, but EHMH does not replace legal counsel and does not control legal strategy or outcomes
No Guarantees
EHMH does not guarantee:
Acceptance for services
Immediate appointment availability
A particular diagnosis
Issuance of a letter
A favorable professional opinion
A specific treatment result
Insurance coverage or reimbursement
Approval by a landlord or university
Approval of an immigration matter
A VA disability rating or service-connection decision
Acceptance of documentation by a physician, attorney, court, employer, licensing board, insurer, or government agency
Clinical opinions and documentation must be based on the available information, completed evaluation, applicable standards, and independent professional judgment.
Scope of Practice and State Location
Clinical services are limited to individuals physically located in a jurisdiction where the treating provider is authorized to practice at the time of service.
EHMH currently provides eligible clinical services to individuals physically located in:
Texas
New Mexico
Arizona
Colorado
Availability may depend on provider licensure, client location, service type, telehealth suitability, age, clinical needs, and applicable law.
Professional training, student-placement inquiries, and organizational consultations may be available outside these states when legally and professionally appropriate.
Telehealth Notice
Telehealth uses electronic communication to provide services when the provider and client are in different locations.
Potential benefits include convenience, increased access, and reduced travel. Risks may include:
Technology failures
Internet interruptions
Reduced privacy in the client’s location
Limits on the provider’s ability to respond remotely
Delays during emergencies
The possibility that telehealth is not appropriate for a particular need
Clients receive more detailed telehealth information and consent requirements before clinical services begin.
The client’s physical location and appropriate emergency information may be verified during telehealth appointments.
Intellectual Property
Unless otherwise stated, website text, graphics, branding, training descriptions, program names, downloadable materials, and original content belong to EHMH or are used with permission.
Content may not be copied, reproduced, republished, sold, modified, distributed, or used to create competing services or materials without written permission.
Limited sharing of direct website links is permitted.
External Links
This website may link to scheduling services, payment processors, governmental resources, professional organizations, crisis resources, Google forms, and other third-party websites.
Extenal links are provided for convenience and do not constitute an endorsement or guarantee.
EHMH is not responsible for the availability, accuracy, security, accessibility, content, or privacy practices of third-party websites.
Visitors use external websites at their own discretion and should review the applicable terms and privacy policies.
Accessibility and Nondiscrimination
EHMH is committed to respectful access to services and does not discriminate based on race, color, national origin, ethnicity, religion, sex, sexual orientation, gender identity, disability, age, military or veteran status, or another status protected by applicable law.
Service eligibility may still depend on lawful clinical, geographic, age, licensure, telehealth, scope-of-practice, and program requirements.
Anyone who experiences difficulty accessing website content may contact:
Email: hello@elevatedhorizonsmentalhealth.com
Subject line: Website Accessibility
Changes to These Policies
EHMH may update this page to reflect changes in services, technology, vendors, legal requirements, or business practices.
The revision date at the top of the page identifies the most recent update. Continued website use after an update constitutes acknowledgment of the revised website policies.
Material changes affecting protected health information will be addressed through the Notice of Privacy Practices and other legally required notices.
State Licensing and Consumer Notices
TexaS
Professional counseling in Texas is regulated by the Texas Behavioral Health Executive Council and the Texas State Board of Examiners of Professional Counselors.
Information about filing a complaint is available through the Texas Behavioral Health Executive Council.
The statewide Health Professions Council complaint-referral number is 1-800-821-3205.
New Mexico
Professional counseling in New Mexico is regulated by the New Mexico Counseling and Therapy Practice Board within the Regulation and Licensing Department.
Licensing, discipline, and complaint information is available through the New Mexico Counseling and Therapy Practice Board.
Board telephone: 505-476-4622
Arizona
Professional counseling in Arizona is regulated by the Arizona Board of Behavioral Health Examiners.
Licensing and complaint information is available through the Arizona Board of Behavioral Health Examiners.
Board telephone: 602-542-1882
Colorado
Professional counseling in Colorado is regulated by the Colorado State Board of Licensed Professional Counselor Examiners within the Department of Regulatory Agencies.
Clients receiving psychotherapy services are provided a separate Colorado Mandatory Disclosure Statement containing the information required by Colorado law before applicable services begin.
Licensing, verification, mandatory-disclosure, and complaint information is available through the Colorado Professional Counselor Board.
Division telephone: 303-894-7800
Privacy Complaints
Privacy concerns should first be directed to:
Elevated Horizons Mental Health
Email: hello@elevatedhorizonsmentalhealth.com
Subject line: Privacy Complaint
A person may also submit a HIPAA complaint to the U.S. Department of Health and Human Services Office for Civil Rights.
EHMH will not retaliate against anyone for submitting a good-faith privacy complaint.
Emergency Disclaimer
Elevated Horizons Mental Health is not an emergency or crisis-response service.
The website, online scheduling, email, text messages, voicemail, and website forms are not monitored continuously.
If you are experiencing an immediate mental health emergency:
Call 911
Call or text 988
Go to the nearest emergency department
Do not use this website, email, voicemail, or online scheduling to request urgent or emergency assistance.